Know what to expect.

Booking a one-to-one session

Create an account and complete onboarding. Choose a counsellor, date, and available time from your dashboard. Sessions last 30 minutes and all times are shown in IST. The booking screen shows the price, wallet contribution, and any UPI balance before confirmation.

Your first career guidance booking is an evaluation. Completing onboarding adds ₹1,000 in welcome credit; the first session requires no UPI payment when available wallet credit covers its price.

Payments and confirmation

If a UPI balance is due, follow the instructions on your payment page and submit the payment reference before your reservation expires. An admin checks the receipt; confirmation is not instant. Your booking and notification bell show the result. Never pay an account shared outside your authenticated payment page or share a UPI PIN.

If you have paid but your reservation has expired, send support the booking number and payment reference. Do not make a second payment before the team has checked the first.

Joining your conversation

Open My Bookings. A confirmed meeting can be joined from 15 minutes before the session starts until it ends. One-to-one sessions use a Jitsi meeting link. Check your connection, microphone, and camera before joining. Have your questions ready.

Cancellations and wallet refunds

You may cancel a pending one-to-one booking in My Bookings. A confirmed one-to-one booking can be cancelled there more than 24 hours before the start. At or within 24 hours, contact support to discuss options; a change is not guaranteed.

For an eligible cancellation, credits used and any already verified UPI payment are returned to your site wallet immediately. This is wallet credit for future sessions, not an automatic bank refund. Unverified UPI payments must first be checked by the team. Any unused hold that expires returns its wallet contribution.

For scheduled sessions booked from the session catalogue, contact support to request a change or cancellation. These do not use the one-to-one self-cancellation flow.

Reports and certificates

Published feedback appears in My Reports and an in-app notification lets you know it is ready. First evaluations may include an evaluation report, certificate, and badges. Drafts remain private while the team prepares them. If you need an update, send your booking number to support.